Frequently Asked Questions

Your questions, unravelled.

Is what I see on the website an accurate representation of what I will recieve?

Every effort is made to ensure the products you see on our website are a true reflection of the items you receive.

Please note that shades will vary depending on your computer monitor.

How do I know if my order has gone through?

Once an order is placed, you will receive a confirmation email to tell you your order has been received along with your order number. If you have not received an email from us, please contact

Can I add items after placing my order?

Unfortunately, we are unable to add items after an order has been placed.However, please email us at within 24 hours of placing your order and we will try to raise an additional order for you.

Can I change my address once my order has gone through?

We are not able to accept a change of address once the order has been placed, however if you email us at before you order has been dispatched, we can change the delivery address for you. When placing your order, there will be an option to use a separate delivery address from your billing address.

Can I cancel my order?

If your order has not been processed, please contact us on and we will get back to you regarding your query.

Do I need to register to place an order?

You do not need to be a registered customer to place an order, however we recommend this as it will give easy access to your account and order history.

What types of payment do you accept?

We accept payment via Paypal, Mastercard and Visa. Unfortunately we do not take AMEX, cheque or postal order payments.

Still feeling sheepish? Contact our team today.